Shipping & Delivery Policy
This page outlines key information about order processing, shipping methods, delivery time, tracking, customs, and delivery rules.
Order Processing Time
Orders begin processing after payment confirmation.
Payment Confirmation
Usually 0–12 hours
Cross-border payments may have slight delays
Stock Preparation
In-stock items: 1–2 days
Non-stock items: 2–5 days
Pre-sale items: 3–7 days
If an order contains both in-stock and pre-sale items, shipment follows the pre-sale timeline.
Quality Check (QC)
Inspection time: 1–3 days
Complex models may require slightly longer checks
Outbound
Orders ship within 24 hours after QC approval
Possible Delays
Popular products may queue
Factory delays may affect preparation
Holidays may affect production or logistics
Shipping Methods
Shipping routes are selected based on destination, order value, and route stability.
Express Couriers
DHL
FedEx
UPS
Suitable for high-value orders
Tax-Inclusive Lines
US dedicated line
EU dedicated line
Taxes included in shipping cost
Postal Routes
EUB
Universal Postal Union routes
Used mainly for remote or special cases
Special Routes
Middle East routes
South America / Brazil routes
Africa routes
Estimated Delivery Time
Delivery time includes processing time + transit time.
Express Delivery
DHL / FedEx: 5–10 business days
UPS: 7–12 business days
Tax-Inclusive Lines
US line: 7–15 business days
EU line: 8–20 business days
Remote Areas
Additional 3–7 days
Customs Clearance
Normally 1–3 days
Peak periods: 5–7 days
Delivery Time Factors
Customs workload
Air cargo capacity
Weather or holidays
Local courier efficiency
Tracking Information
Tracking Number
Sent within 24 hours after shipment
Tracking Activation
Tracking records appear after 24–48 hours
Update Frequency
Express couriers: daily updates
Dedicated lines: every 2–3 days
If Tracking Stops Updating
Over 5 days: contact customer support
Customs Clearance
Clearance Process
Arrival at destination airport
Customs declaration
Customs inspection
Release to local courier
Tax-Inclusive Lines
Taxes handled within shipping cost
Clearance Failure
We coordinate with carriers
If unresolved: reshipment or refund
Special Routes
Brazil: tax-number routes
Middle East: dedicated clearance channels
Nordic countries: express routes preferred
Delivery Exceptions
No Tracking Update
Over 5 days: investigation
Over 10 days: reshipment evaluation
Delivery Delays
Carrier investigation if beyond estimated time
Weather, holidays, or customs congestion may cause delays
Delivery Failure
Incorrect address
Recipient unavailable
Additional information required
Additional fees may apply if caused by incorrect customer information.
Lost or Seized Packages
Lost Package
No update 15–25 days beyond normal transit
Carrier confirms loss
No delivery or return record
Seized Package
Official customs detention
Clearance cannot be completed
Resolution Time
Usually 24–48 hours
Address & Delivery Rules
Address Requirements
Full address required
Valid phone number required
PO Box not supported
Delivery Process
Local courier completes final delivery
Some locations require signature confirmation
Address Changes
Before shipment: free modification
After shipment: rerouting may be attempted
Delivery Issues
Recipient unavailable
Address cannot be located
GPS delivery confirmation may be used
Special Locations
Gated communities may require customer coordination
Buildings without elevators may delay delivery
For related information, please also review Order & Payment Policy, or Returns & Refunds Policy.
Once your order ships, you can continue shopping in our store.
