1. What is your after-sales policy?
Once a watch has been shipped, it is not eligible for return, exchange, or refund for personal reasons, including dislike, unmet expectations, or unsuitable size or style.
For confirmed non-human functional quality issues, we will provide after-sales inspection and repair service.
2. What quality issues are covered by after-sales service?
After-sales service applies only to non-human functional quality issues, such as abnormal timekeeping, inability to set the time, inability to set the date, or other functional faults.
3. What issues are not covered by the warranty?
The warranty does not cover damage caused by drops, water exposure, improper use, unauthorized disassembly, modification, or other human factors.
If repair is still requested, the applicable parts and repair fees will be charged based on the actual condition of the watch.
4. What should I do if my watch has a quality issue?
Please contact our After-Sales Customer Service team and provide clear photos or videos showing the issue. Our team will review the case and register the after-sales request.
5. What is the after-sales service process?
After the issue is registered and reviewed, the watch will be inspected by our cooperating watch repair specialist. If a qualifying quality issue is confirmed, the appropriate repair service will be arranged.
6. Do you provide exchanges for defective products?
For confirmed non-human functional quality issues, the product will be handled through our inspection and repair process.
7. Do you provide refunds for quality issues?
Confirmed quality issues are handled through after-sales inspection and repair service.
8. How long is the warranty period?
All watch products include a 2-year warranty.
9. What does the 2-year warranty cover?
The warranty covers non-human functional quality issues, including mechanical faults, movement issues, abnormal timekeeping, inability to set the time, and inability to set the date.
10. What is your lifetime maintenance policy?
We offer paid maintenance services for the life of your watch, including movement maintenance, calibration, cleaning, and oiling. Fees are charged reasonably based on the required service.
17. What does your warranty cover?
All watch products include a 2-year warranty. The warranty covers non-human functional quality issues, including abnormal timekeeping, inability to set the time, inability to set the date, mechanical faults, movement issues, and other functional defects.
Damage caused by drops, water exposure, unauthorized disassembly, modification, or other human factors is not covered. If repair is still requested, the applicable parts and service fees will be charged based on the actual situation.
18. What is your “lifetime maintenance” policy?
We offer paid services for the life of your watch, including movement maintenance, calibration, cleaning, and oiling at reasonable prices.
