Return & Exchange Policy

Return & Exchange Policy

This page explains the return and exchange policy for watches purchased from our store. Please review the conditions, requirements, and procedures before submitting a request.

Return Policy

30-Day Return Eligibility

Items may be returned within 30 days if the following conditions are met:

  • The product shows no obvious signs of use or cosmetic damage.
  • The product functions properly and has no human-caused damage.
  • The original packaging and protective materials are intact.
  • All accessories, documents, and gifts are included.

If the above conditions are not met, the item does not qualify for a 30-day unconditional return.

For such cases:

The customer is responsible for return shipping costs.

After the item is received and inspected, a refund will be arranged.

Limited Return Conditions Within 30 Days

Within 30 days after delivery, a return may be requested if any of the following occurs:

  • Functional failure caused by non-human factors
  • Incorrect model, color, or configuration sent
  • Missing accessories
  • Damage during transportation

Proof Requirements

To process a return request, the following proof may be required:

  • High-resolution photos
  • Video showing the issue
  • Full unboxing video if reporting missing items or empty package

Shipping Cost Responsibility

Shipping responsibility depends on the cause of the return.

  • If the issue is our responsibility:
We cover all round-trip shipping costs.

  • If the return is caused by the customer:
The customer pays the return shipping cost.

Return Process

The return procedure follows these steps:

Submit a return request.

Customer service reviews the request.

If approved, the return address is provided.

The warehouse receives and inspects the item.

After inspection approval, the refund is processed.

Refund confirmation is sent by email.

Exchange Policy

30-Day Exchange Eligibility

An exchange may be requested within 30 days after delivery if all conditions below are met:

  • The item is within 30 days of receipt.
  • The product is unused and uninstalled, and suitable for resale.
  • The original protective film has not been removed.
  • The box and accessories remain complete.
  • Customized, clearance, or special-price items do not support unconditional exchanges.

Exchanges Caused by Our Responsibility

Within 30 days, exchanges are supported if:

  • The wrong style or specification was sent.
  • There is a non-human quality issue.
  • The item was damaged during transportation.

Proof Requirements for Exchanges

The following materials may be required:

  • High-resolution photos
  • Problem demonstration video
  • Unboxing video for missing items or empty packages

Shipping Responsibility for Exchanges

If the issue is our responsibility:

  • The exchange is free of charge.
If the issue is not our responsibility:

  • The solution will be negotiated with the customer.
  • The customer pays return shipping.
  • If a replacement item is sent, additional shipping may be negotiated.

Exchange Process

  1. The customer submits an exchange request.
  2. Customer service reviews the request.
  3. The customer may choose:
  4. Reshipment, or Return first, then exchange.