Refund Policy

Refund Policy

This Refund Policy explains when a refund may be issued and how the refund process works. All refunds follow the conditions and procedures listed below.

Full Refund Conditions

A full refund may be issued when any of the following situations are verified. Refunds are returned using the original payment method.

Quality Issue Confirmed

A full refund may be issued if a verified quality problem exists.

Incorrect Style Sent

If the received item does not match the ordered style, a full refund may apply.

Dead on Arrival (DOA)

If the item arrives damaged or unusable, it must be reported within 48 hours of delivery.

Package Lost or Customs Failure

A full refund may be issued if the package is lost, fails customs clearance, or is seized.

Replacement or Exchange Not Available

If no valid replacement or exchange solution can be provided after verification, a full refund may apply.

Partial Refund Conditions

A partial refund may be offered as compensation when the main function of the product remains unaffected.

Minor Wear

Visible but minor wear that does not affect product use.

Incomplete Accessories

The product arrives with missing accessories.

Non-Critical Cosmetic Differences

Small appearance differences that do not affect functionality.

Refund Request Timeframe

Refund requests must be submitted within 30 days after delivery confirmation.

Requests submitted after this period may not be processed.

Refund Method

All approved refunds are issued through the original payment method.

Refund Processing Time

After approval, the refund process follows these steps:

The refund will be initiated within 24 hours after approval.

Payment platforms (such as credit cards) require their own processing time.

The final arrival time depends on the payment provider.

Refund Process

The refund procedure includes the following steps:

Submit a refund request.

Customer service reviews the request.

The refund is completed and a confirmation email is sent.

Related Information

You may also review the following pages for more details:
Shipping Policy
Return & Exchange Policy