Pre-order & Custom Product Policy
This page explains the policy for pre-order items and custom products.
It outlines preparation timelines, confirmation requirements, and delay handling.
For general purchasing steps, please see How to Order.
Shipping timelines are explained in Shipping & Delivery Policy.
Pre-order Policy
Pre-order products require a preparation period before shipment.
Preparation Time
Pre-order items usually require 3–7 days for stock preparation.
This timeframe is an estimated range.
Actual preparation time depends on when the item is ready.
Quality Control Process
Once preparation is complete, the product enters the QC process.
QC must be completed before shipment.
Shipping is arranged only after QC approval.
Pre-order Cancellation
Some pre-order products may not be cancellable.
Orders that have already entered the preparation stage are generally not eligible for cancellation.
Custom Product Policy
Certain products are customized based on customer selections.
Non-returnable Custom Items
The following custom options cannot be returned or exchanged:
Custom watch straps
Custom dials
Special color configurations
Confirmation Requirement
Customers must confirm all customization details before production.
Once the customization information is confirmed, it is considered the final version.
Extended Preparation Time
Custom products may require longer preparation periods.
The preparation timeline may extend depending on the customization process.
Delay Handling
Unexpected delays may occur during factory preparation.
Delay Notification
If an unexpected delay occurs, customers will be notified proactively.
Notifications may be sent via:
Email
Customer service communication channels
Customer Options
If a delay occurs, customers may choose to:
Continue waiting for the original item
Switch to another available product
Replacement options depend on current inventory availability.
Price Difference Adjustment
If a replacement product has a different price:
Any price difference will be adjusted according to the actual amount.
Customer Confirmation Delays
If delays occur because the customer did not confirm required information in time,
the factory is not responsible for the delay.
If you have questions about pre-order or customization procedures, please contact us through the Contact Us page.
