Order Modification Policy
This page explains how customers can request changes to an existing order.
All modification requests must follow the rules below and depend on the order status.
What Can Be Modified
The following order details may be modified if the request is made before shipping:
Shipping address
Contact information
Watch strap size
Watch model, color, or version
Payment method (only before payment is completed)
All modification requests must apply to the same order number.
Modification Timeframe
Order changes depend on the current processing stage.
Before Shipment
Orders can be modified before the package is shipped.
During QC Stage
Modification requests may still be submitted during the QC stage.
However, this may affect the shipping timeline.
After Shipment
Once the order has been shipped, modifications cannot be guaranteed.
Changes depend on the carrier’s policies.
Multiple Changes
Submitting multiple modification requests may extend the order processing time.
How to Request an Order Modification
To modify an order, follow these steps:
Contact online customer support
Provide your order number
Customer support will confirm which items can be modified
The modification will be completed and confirmation will be sent
If a modification request causes additional costs or delays,
the customer is responsible for the resulting charges or timing impact.
Modification Limitations
Some orders may have restrictions.
Custom orders may not be eligible for modification
Orders already in the preparation stage may experience delays
If the carrier has already collected the shipment, the shipping address cannot be modified
Only exception handling requests may be submitted
Additional Information
For more details about order processing and related policies, you may also review:
Order Cancellation Policy
These pages provide additional information about order handling, shipping timelines, and common customer questions.
